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Talking on a ticket or inspection

For
Inspectors
Where
Phone app
Time to read
3 minutes

Every ticket and every inspection has its own discussion. It keeps the back-and-forth about the work in one place, next to the photos and the history, so nobody has to dig through texts later to find out what was agreed.

The discussion also records what happened to the ticket. Each change, such as a deficiency being marked resolved or reopened, appears in the thread as a small grey line with who did it and when.

Step by step

1Open the discussion

On a ticket, tap Discussion at the top of the screen. On an inspection, tap the speech-bubble icon beside the close button. A red dot on either one means there are messages you have not read.

Messages sit between the ticket's events in the order they happened. Messages about one deficiency carry its name in a small tag above the text, so you can tell which part of a bundled ticket they are about.

Discussion on ticket TKT-0012 with event lines for created, resolved, closed and reopened, a message mentioning Mike Smith, his reply, and a note that the closed ticket's discussion has ended
Discussion on ticket TKT-0012 with event lines for created, resolved, closed and reopened, a message mentioning Mike Smith, his reply, and a note that the closed ticket's discussion has ended

2Write a message and mention someone

Type in Write a message… at the bottom and tap the green arrow to send. Type @ to mention someone. The list shows the deficiencies in this ticket first, then people, then other tickets and inspections, and it narrows as you keep typing.

Mentioning a person sends them a notification, even when they are not part of the thread. Mentioning a deficiency turns it into a link. Anyone who taps it gets a quick preview with the photos and a button to open it.

Mention list after typing @, grouped into Deficiencies in this ticket, People, Tickets and Inspections
Mention list after typing @, grouped into Deficiencies in this ticket, People, Tickets and Inspections
A drafted message that mentions the Elevator Tracks deficiency and asks a colleague to check it on the next walk
A drafted message that mentions the Elevator Tracks deficiency and asks a colleague to check it on the next walk

3Attach a photo or file

Tap the + beside the message box. Take Photo opens the camera, Photo Library lets you pick several pictures at once, and File attaches a document such as a quote or a work order.

Add attachment sheet with Take Photo, Photo Library, File and Close
Add attachment sheet with Take Photo, Photo Library, File and Close

4Talk about an inspection

An inspection's discussion works the same way. Use it for anything about the walk as a whole, such as a question about a score or a note for whoever reviews it. Questions about one failed item belong on that item's ticket, where the person fixing it will see them.

Discussion on inspection INS-0029 showing the automatic report to the cleaner, a message mentioning Mark Sippola and a reply
Discussion on inspection INS-0029 showing the automatic report to the cleaner, a message mentioning Mark Sippola and a reply

Reading messages in your own language

If your app language is set to Spanish, Hindi or Tagalog, a translate button appears at the top of the discussion. With Auto-translate on, messages from others show in your language and the ones you write are sent in English, with your original kept. Press and hold any message to see the other version. Change your language under Settings, then Language.

Common questions

My message says Not sent. Tap to retry.
Messages need a connection to send, and the app does not hold them for later. Tap the message once you have signal and it sends again.
Why can't I write on a closed ticket?
The discussion ends when the ticket closes, and the message box is replaced by a note saying so. Everything already in the thread stays readable. If the problem is back, raise a new ticket or ask a supervisor to reopen the deficiency.
How do I know someone replied?
You get a push notification for replies in threads you are part of and whenever someone mentions you. Unread threads also show up in your Inbox, and an unread ticket thread puts a red dot on the Tickets tab. Both kinds of push can be switched off under Settings, then Notifications.
Can my manager see these messages on the web?
Yes. The same discussion appears on the ticket and inspection pages on kleanproof.com, so a message sent from the phone reaches everyone on the team.

More help

Working your ticketsAcknowledge what is yours, fix each deficiency, send back photo proof and handle a fix that comes back.Raising a ticket without an inspectionLog a one-off problem from the phone or the web, set its priority and send the cleaner a link.Running an inspectionStart at the site card, rate every task Pass, Fail or N/A, photograph each Fail and submit.Signing in and finding your sitesAccept the invite, sign in on the phone, and open any site for directions, access notes and contacts.