Support
Need a hand with KleanProof? Start here, and if you're still stuck, we're an email away.
Contact us
The fastest way to reach us is chat. We usually reply in a few minutes.
Prefer email? Write to info@kleanproof.com and include your name, organization, and a short description of what's happening. Screenshots help. We typically reply within one business day.
Frequently asked questions
How do I sign in?+
If your company already uses KleanProof, an administrator there adds you and you'll receive an email to set your password. Once that's done, sign in with your email and password on the web app or the mobile inspector app. If you're setting up a new workspace for your company instead, start a free trial at kleanproof.com and you'll be the first administrator.
I forgot my password.+
On the sign-in screen, select “Forgot password?” and follow the email link to set a new one. If the email doesn't arrive, check your spam folder or contact your administrator.
Who can use which app?+
Inspectors use the mobile app to carry out site inspections in the field. Facility managers, supervisors, and administrators use the web app to set up sites, review results, and manage tickets.
How do I delete my account?+
Open the app, go to Settings, and choose to delete your account. This removes your personal profile and access. Inspection records created for your organization may be retained by that organization.
Why does the app ask for camera or location access?+
The camera is used to photograph deficiencies as inspection proof, and approximate location helps the mobile app suggest your nearest assigned site. You can review exactly how each permission is used in our Privacy policy.
Privacy, terms & your data
Want to know what KleanProof collects and how it's used? Read our Privacy policy. The rules of the service (plans, trials, billing, and what each side is responsible for) are in our Terms of service. You can delete your account at any time from the app's Settings.