KleanProof
Start free trialTry free

Notification settings and the Monday digest

For
Facility managers
Where
Web app
Time to read
4 minutes

KleanProof can tell you when tickets open, inspections come in or a site falls behind. Each person picks what they hear about and how, so an owner can follow every site while a supervisor hears only about their own.

Click Settings at the bottom of the left-hand menu, then Notification preferences at the top of the page. Changes save as you make them.

Step by step

1Choose what fills your inbox

The bell in the app is your inbox. With Activity from all sites on, it shows tickets, inspections and escalations from every site. With it off, you see only the sites you are assigned to. Owners and admins usually leave it on.

The inbox is separate from email, push and text. Turning an alert off below does not hide it from your inbox.

Notification preferences with the Inbox activity section and Activity from all sites switched on, and Quick presets Less, Default and More with More selected
Notification preferences with the Inbox activity section and Activity from all sites switched on, and Quick presets Less, Default and More with More selected

2Start from a preset

The Quick presets set everything at once:

  • Less covers only your own sites, by push only.
  • Default is what we recommend for your role.
  • More turns everything on.

Pick the closest one, then fine-tune the rest.

3Fine-tune each alert

Four alerts have a grid: New tickets, Escalated tickets, New inspections and Recurring deficiencies. A recurring deficiency is a problem flagged again on a later inspection while its ticket is still open.

In each grid, the rows are My assigned sites and All sites, and the columns are Email, Push and SMS. Tick the boxes you want. For example, you might want a text for new tickets at your own sites but only an email for the rest.

Push notifications go to the KleanProof phone app, so install it and sign in to get them.

New tickets and Escalated tickets grids, each with rows for My assigned sites and All sites and tick boxes for Email, Push and SMS
New tickets and Escalated tickets grids, each with rows for My assigned sites and All sites and tick boxes for Email, Push and SMS

4Set how often overdue reminders repeat

When a site's inspection is overdue, KleanProof reminds the site's primary supervisor. Under Overdue reminders, choose Once for a single alert, Once + every 3 days for a reminder every 3 days until it is done, or Daily. Reminders go out over the channels you ticked for New inspections.

Below that, choose how you hear about Closed tickets you reported or were assigned, and Launch follow-ups, the Day-1 and Week-1 customer check-ins after a site launches.

Overdue reminders set to Once plus every 3 days, and rows for Closed tickets and Launch follow-ups with Email, Push and SMS ticked
Overdue reminders set to Once plus every 3 days, and rows for Closed tickets and Launch follow-ups with Email, Push and SMS ticked

Messages and other pushes

Under Messages, Discussion replies sends a push for each new message in a ticket or inspection thread you are part of. Mentions sends one whenever someone @-mentions you. To cut the noise, turn replies off and keep mentions on.

Reports pings you when a cross-site report you started is ready. Off-site inspection alerts pushes when an inspector has started several inspections away from the site over the past few months.

Messages section with Discussion replies and Mentions both on, and the Weekly digest section with Weekly analytics summary switched on for email
Messages section with Discussion replies and Mentions both on, and the Weekly digest section with Weekly analytics summary switched on for email

The Monday digest

Turn on Weekly analytics summary under Weekly digest to get an email every Monday at 7 AM in your own time zone. It covers the week that ended the night before, Monday to Sunday.

The email shows inspections, average score, tickets opened, tickets closed and tickets still open, each compared with the week before. It also names the ticket that has been open longest so you know where to start.

Admins get numbers for every site. Supervisors get the sites they are assigned to. The email still comes on a quiet week, so you know it is working.

Common questions

Why don't I see the Monday digest option?
The digest is for admins and supervisors. Inspectors don't get it. A supervisor with no assigned sites is skipped until they have one.
I'm not getting push notifications.
Push goes to the phone app, so check that you are signed in there and that notifications are allowed for KleanProof in your phone's settings. Then check that Push is ticked for the alert here.
Do my settings change anyone else's?
No. Each person sets their own. Notifications and your inbox covers the phone side for your inspectors.

More help

Notifications and your inboxWhat KleanProof alerts you about, where your inbox lives on the phone and the web, and how to quiet discussions.Setting the inspection scheduleSet how often each site is inspected, read the calendar, skip holidays and see what happens when one is missed.Reports and analyticsValue delivered, fix times, team activity and the AI cross-site report.Setting up your workspaceCreate your account, name your workspace, add your logo, start the free trial and pick the features your team uses.