Plans and billing

Q: Can I switch from Crew to Operation later?

Yes. Click Manage billing and change your plan in the Stripe portal.

For: Facility managers
Where: Web app
Time to read: 3 minutes

KleanProof has two self-serve plans. Crew suits one team on the road, with 2 seats. Operation suits several supervisors across a portfolio, with 10 seats, custom-branded reports and white-glove onboarding. Both include unlimited sites and inspections. See pricing for current prices.

Every plan starts with a 30-day free trial. Only admins see billing. Everyone else is told their admins handle it.

Step by step

1Start your free trial

When a new workspace is set up, the billing page asks you to pick a plan. Choose Monthly or Annual. Annual billing gives you 2 months free. The currency is picked from where you are, and you can tap it to switch between Canadian and US dollars.

Click Start free trial on the plan you want and add a card on the secure Stripe checkout. You are not charged for 30 days. Cancel before then and you pay nothing.

If you run several branches or a franchise group, click Talk to us for a plan that fits.

Start your 30-day free trial page with Monthly and Annual options, a CAD currency button, and cards for the Crew plan with 2 seats and the Operation plan with 10 seats, each with a Start free trial button

2Check your plan

Click Settings at the bottom of the left-hand menu, then Billing. It shows your plan and how many people are active in the workspace. Click Manage billing to open the billing page.

During the trial, the billing page shows Free trial and the date of your first payment. After that it shows Active and when the plan renews.

Billing page showing a Free trial on the Operation plan, billed monthly in CAD, with First payment on October 22, 2026 and a Manage billing button

3Change your card, plan or invoices

Click Manage billing to open the secure Stripe portal. There you can update your card, change plans, download invoices or cancel.

If you cancel, the page shows Cancels soon and the date access ends. You keep full use of the workspace until then.

When a payment fails

If a payment does not go through, admins see Payment needs attention and your team cannot get in until it is fixed. Your data is safe. Click Update payment method and enter a new card in the Stripe portal. Access comes back once the payment clears.

Payment needs attention page saying the last payment didn't go through, update your card to keep your workspace running and your data is safe, with an Update payment method button

Workspace not active yet

If someone on your team sees Workspace not active yet, billing needs an admin. Either no plan has been picked yet or a payment needs attention. Ask an admin to open the billing page and sort it out.

Common questions

Who takes a seat?

Everyone who signs in, such as admins, supervisors and inspectors. Cleaning staff who get reports by link do not take a seat. Adding cleaning staff who don't log in explains how they work.

Can I switch from Crew to Operation later?

Yes. Click Manage billing and change your plan in the Stripe portal.

Who can see and change billing?

Only admins. Inviting your team and setting roles covers roles and the workspace owner.

More help

Setting up your workspaceCreate your account, name your workspace, add your logo, start the free trial and pick the features your team uses.Inviting your team and setting rolesInvite admins, supervisors and inspectors, pick the right role for each, and manage who has access.Sharing reports with your customerSend customers a frozen Value delivered link, and turn old links off.Adding a customer and a siteAdd a company you clean for and their buildings, with contacts, address, schedule and the team for each site.