KleanProof
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Using the KleanProof app on shift

For
Cleaners
Where
Phone app
Time to read
6 minutes
Time to watch
3 minutes

Your company added you to the KleanProof app. You got a text with a link to get it. This is everything you need for a shift.

The app is free for you, and it follows your phone's language.

Step by step

1Sign in with your phone

Open the app and tap Cleaner? Sign in with your phone. Type the phone number your company has for you and tap Text me a code.

Type the 6-digit code from the text. It signs you in by itself. There's no password, and you stay signed in.

The Sign in with your phone screen with a Phone number box and a Text me a code button
The Sign in with your phone screen with a Phone number box and a Text me a code button

2Find your way around

The app has three tabs: Today, Tickets and Me. The first time, three short cards show you around. Tap Next, then Got it.

Today shows your shifts for today and tomorrow. If you see No shift right now, your supervisor hasn't planned one for you yet.

The Today tab with a shift card for Harbour Point Tower, a note about the back door code, an At the site pill and a Clock in button
The Today tab with a shift card for Harbour Point Tower, a note about the back door code, an At the site pill and a Clock in button

3Clock in when you arrive

At the site, tap Clock in. The app checks your location once, and the card shows At the site.

Any note from your supervisor is on the card, like where to find the key.

If you're more than an hour early, the app asks first, so you don't clock in by accident. Tap Clock in to go ahead or Not yet to wait.

4If it says you're away from the site

Big buildings and basements can confuse a phone. If the app says you're away but you're there, move closer to the door and tap Try again.

Still stuck? Tap I'm here but it won't let me, then Clock in anyway. You're clocked in and your supervisor sees a note. You're not in trouble.

5Tap Done at each area

If your shift has a route, the app shows one area at a time. Clean it, then tap Done. The next one comes up and the count at the top goes up.

The card lists the jobs for that area, with what clean looks like under each one. You can tick them off as you go if it helps. Those ticks stay on your phone. Done is what the office sees.

Know the site well? Tap Hide what clean looks like to shorten the list. A Today only tag means an extra job just for today.

The current stop card for Main Lobby with its list of jobs, what clean looks like under each one, a Done button and Skip for now
The current stop card for Main Lobby with its list of jobs, what clean looks like under each one, a Done button and Skip for now

6Can't do an area right now? Skip it for now

Tap Skip for now and pick a reason: Room is in use, Locked or no access, Out of supplies or Running out of time.

It moves to the end of your list, under Skipped earlier, so you can come back to it. Your supervisor sees the reason.

The Why skip this for now box with four reasons to pick from
The Why skip this for now box with four reasons to pick from

7Want to do a different area first?

The rest of your stops are listed under Up next. Tap one, then pick a reason. It becomes your current stop.

Your supervisor sees skips and changes of order. That's fine. The route is the usual order, not a rule.

8Take your break

When a break or lunch comes up on your route, tap Start break. Tap End break when you're back. The card shows how long you've been on break.

Not ready yet? Tap Take break later. It moves to the end of your list.

No route? Tap Start break on your clock card.

A break stop on the route with Start break and Take break later buttons
A break stop on the route with Start break and Take break later buttons

9Clock out when you leave

When every stop is done, the app says All stops done. Tap Clock out.

If you still have stops left, the app asks first and lists them. You can still clock out. Your supervisor gets one note with what was left.

Tapped it by mistake? Tap Undo clock out in the next five minutes.

The Clock out now box listing the stops left, with a note that the supervisor will see which
The Clock out now box listing the stops left, with a note that the supervisor will see which

If your company doesn't use clock-in

Some companies only use routes. In that case the button says Start route instead of Clock in, and you tap Finish at the end. Everything in between is the same.

No signal

Keep working. Clock-ins, Done and breaks save on your phone and send when you have signal again. The app says Saved on your phone. The time you tapped is what counts.

Tickets

When something at your site needs fixing, your phone buzzes and it shows under Tickets. Fixing tickets and chatting in the app shows each step.

Common questions

Does the app track me?
No. It checks where you are only when you clock in, clock out and tap Done. Never in between.
My code didn't come.
Wait 30 seconds and tap Send a new code. Check the number is right with Change number. If it still doesn't come, ask your supervisor to check your phone number in KleanProof.
It says my number can't sign in.
Your company needs to invite you first. Ask your supervisor to click Invite to app beside your name.
I forgot to clock out.
Your supervisor gets a note and fixes the time. You don't need to do anything.
My hours look wrong.
Talk to your supervisor. They can see your clock times and fix the hours.
I got a new phone.
Get the app and sign in with the same phone number. Everything is still there.
Does it cost me anything?
No. The app is free for cleaners.

More help

Fixing tickets and chatting in the appOpen a ticket, send a fix with a photo, talk to the office in Discussion and turn notifications on.Fixing a ticket from a linkSend in a fix from your phone: say what you did, add a photo of the clean spot and mark it done.Reading your deficiency reportWhat the text or email means, how to open the report on your phone and what each item is telling you.