Fixing tickets and chatting in the app

For: Cleaners
Where: Phone app
Time to read: 4 minutes
Time to watch: 2 minutes

When an inspection finds something at your site, your supervisor can send it to you as a ticket. It's a short list of things to fix, with photos. Your phone buzzes and it shows under Tickets.

Not on the app? You'd get a link instead. Fixing a ticket from a link covers that.

Step by step

1Open the ticket

Tap the notification, or tap the Tickets tab. Each card shows the site and how many things are left to fix. Tap one to open it.

You can do this any time, on shift or not. Your shift's route doesn't change.

The Tickets tab with a card for Harbour Point Tower showing two things to fix

2See what needs fixing

Each item shows the area, the task and what was wrong, with the inspector's photos. Tap a photo to see it bigger.

Do them in any order. Each one gets its own fix.

A ticket with two items from the Main Lobby, each with a photo, a note and an I fixed it button

3Fix it and say what you did

When it's clean, tap I fixed it. Under What did you do?, write a few words, like: wiped the counter and polished the glass.

4Take a photo

Tap Take a photo and get the same spot the inspector did. A photo helps your supervisor sign it off. Tap Retake if it's blurry.

The fix form with a note, a photo of the clean front desk, a Retake button and a Send fix button

5Send the fix

Tap Send fix. The item changes to Sent for review. Your supervisor checks it and closes the ticket. Nothing else is needed from you.

No signal? It saves on your phone and sends when you have signal.

If a fix is sent back

If your supervisor wants another look, the ticket says Sent back. Have another look. Open it and read their reason under Sent back. Fix it and tap I fixed it again.

Talking to the office

Have a question? Tap Discussion at the top of the ticket. You'll see messages from your supervisor and inspector, and you can reply there. A dot on the button means there's something new.

To get someone's attention, type @ and pick their name from the list. You can always @ the ticket's supervisor and inspector, plus anyone already @'d in the discussion.

Other cleaners who were sent the ticket see the discussion too. The office sees everything you write, so keep it about the job.

The Discussion on a ticket with a message from Ray Okafor and a box to reply

Your notifications

The bell at the top of the app opens your notifications. It lists new tickets and anyone who @'d you. Tap one to go straight there.

The notifications list with a new message on a ticket

Making sure your phone buzzes

Open the Me tab. The Notifications card says if they're On or Off.

Off: tap Turn on notifications. If it says Open settings, tap it and allow notifications for KleanProof.
On: tap Send a test. Your phone should buzz in a few seconds.

Also on Me: your name and number, Tutorials, and Sign out. If you sign out, you'll need a new code to get back in.

The Me tab with the signed-in name, a Notifications card that says On, a Send a test button, Tutorials and Sign out

Common questions

My photo won't open the camera.

Your phone needs to allow it. Open your phone's Settings, find KleanProof and turn on the camera.

Why does it say **Say what you did**?

Write at least a few words about the fix. Your supervisor needs this to sign it off.

Why isn't there a ticket I got a text about?

Tickets show here for the sites you're assigned to. If one is missing, ask your supervisor to check that you're on that site.

Who can see my messages?

Your supervisor, the inspector, the office and other cleaners sent the same ticket.

More help

Using the KleanProof app on shiftSign in with your phone, clock in, tap Done at each area, take breaks and clock out.Fixing a ticket from a linkSend in a fix from your phone: say what you did, add a photo of the clean spot and mark it done.Reading your deficiency reportWhat the text or email means, how to open the report on your phone and what each item is telling you.