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Fixing a ticket from a link

For
Cleaners
Where
Phone, no app
Time to read
3 minutes

Your company sent you a link to a list of things that need fixing. This page shows how to send in each fix, so your supervisor can see the work is done without a phone call or a trip back to the building.

Everything happens in your phone's web browser. There is nothing to install and no password to remember.

Step by step

1Open the item

Open your link and tap the item you are going to fix. The page shows the building, the area and what was wrong, with the inspector's photos under What was flagged. Use the photo to find the exact spot.

An item on a phone for Harbour Point Tower, Elevators, reading Elevator tracks free of debris, with the inspector's photo of grit in the tracks
An item on a phone for Harbour Point Tower, Elevators, reading Elevator tracks free of debris, with the inspector's photo of grit in the tracks

2Fix it, then say what you did

Do the work first. Then scroll down to Show it's fixed and write what you did in the box under How did you fix it? A short sentence is enough, such as which doors you washed or which sinks you dried. It needs at least 10 characters.

3Add a photo

Tap Take photo to open your camera and take a picture of the same spot now that it is clean. Upload photo lets you pick one you already took. Try to match the inspector's angle so your supervisor can compare the two.

The photo appears on the page. Tap the X on it to remove it, or Retake photo to try again.

The Show it's fixed section with a note about washing both entry doors, a photo of the clean doors and the Mark as done button
The Show it's fixed section with a note about washing both entry doors, a photo of the clean doors and the Mark as done button

4Mark it as done

Tap Mark as done. If you did not add a photo, the page asks whether to submit without one. A photo is the best proof, so tap Add a photo unless you cannot take one. Submit anyway sends your note on its own.

For site-wide checks that have no one spot to photograph, the photo is optional and this question does not come up.

A box asking Submit without a photo? with Submit anyway and Add a photo buttons
A box asking Submit without a photo? with Submit anyway and Add a photo buttons

5Move on to the next item

Once it is sent, the page shows how many items you have fixed out of the total. Tap the green Next button to go straight to the next open item, or Back to the list to choose one. When every item is sent in, the page tells you that you are all done.

Fix submitted screen reading 2 of 3 fixed with a progress bar, a Next button for the elevator item and Back to the list
Fix submitted screen reading 2 of 3 fixed with a progress bar, a Next button for the elevator item and Back to the list

After you send it

Your supervisor looks at your note and photo and either signs the item off or sends it back. Until then, opening the item again shows Submitted and waiting for review with the photo you sent. On the list, the item is marked Done.

Submitted and waiting for review screen with the photo the cleaner sent of the clean entry doors
Submitted and waiting for review screen with the photo the cleaner sent of the clean entry doors

When an item is sent back

If your supervisor is not happy with the result, the item goes back on your list as Still needs fixing. Opening it shows Sent back for another look at the top. Fix it again and send a new note and photo the same way. Ask your supervisor if you are not sure what they want done differently.

An item with a red Sent back for another look message asking the cleaner to fix it again and submit a new photo
An item with a red Sent back for another look message asking the cleaner to fix it again and submit a new photo

Common questions

My fix did not go through.
Sending needs a signal. Your note stays on the page, so move somewhere with better reception and tap Mark as done again. Photos larger than 15 MB are turned away, so retake the picture if the page says it is too large.
I tapped Mark as done by mistake.
You cannot undo it from the link. Tell your supervisor, and they can send the item back to you.
The page says this item isn't available.
Your supervisor removed it from the report or already closed it. There is nothing more to do for that item.
Can I fix items in any order?
Yes. Pick whichever is closest. The Next button skips anything already sent in and takes you to the next item still open.

More help

Reading your deficiency reportWhat the text or email means, how to open the report on your phone and what each item is telling you.Help centerEvery guide, sorted by role.SupportChat with us or send an email.